" I'm not really sure how to respond to this. We've had great experiences with Reliable Tech in the past. Three years ago you installed our mini-split wall heating/cooling Fujitsu unit. I called you several weeks ago to schedule a small repair to the unit. I also requested an estimate to install a second unit -- when we had the first one installed the understanding was that we'd eventually add a second one, and we were told that would be easy because the condenser on the roof was designed to support several units.
So on August 2, a tech (Alex) and a salesperson (Shelley) showed up at our house to assess the issue with the current unit and give us an estimate for the second one. Alex spent a few minutes looking at the current unit, told me he'd be in touch, and left. I haven't heard anything back yet -- it's been 9 days, no word. I've sent 2 emails. The unit still needs repair.
Shelley went up on the roof to assess the condenser, but wasn't sure whether or not it could support a second unit. She then looked up our current unit and informed me that it cannot be coupled with a second one and that we would have to install a second condenser -- but she really didn't seem to know the equipment all that well. I expressed concern that perhaps Reliable Tech had made an error and installed the wrong unit to begin with, because we had specifically discussed installing a until and a single condenser that would eventually support a second unit. We never intended on installing a second condenser on the roof -- we have small house. No need for two condensers. Shelley told me I must have "misunderstood." I did not misunderstand. I sent Reliable Tech an email that evening (August 2nd) expressing my concerns and requesting a discussion about how to move forward. I haven't heard anything back since then. I sent a second, follow-up email. No word. So I'm not sure what's happening. I'm certainly not impressed and definitely disappointed, on many levels. At this point, I would not recommend Reliable Tech to anyone. " V . P from Santa Fe, NM on August 11th, 2018 (1 / 5)
"Your technicians are great! On time - knowledgable - kind. It's the office I am waiting on -- I would like a receipt for the check I wrote! Where is it? " I . P from Santa Fe, NM on August 10th, 2018 (4 / 5)
" Professional work was done. Due to glitches in my system, more tweaking has to be done. All in all I'm very satisfied." J . C from Santa Fe, NM on August 10th, 2018 (5 / 5)
" The company that ALL company’s should emulate!" G . W from Los Alamos, NM on January 21st, 2018 (5 / 5)
" Very pleasant and knowledgeable technician" S . S from Santa Fe, NM on January 20th, 2018 (5 / 5)
"Angelo has been great. Trying really hard to solve our problem. The only reason I didn’t give 5 stars is that I don’t know that the problem has been solved as yet. Hopefully it has. They are good as their word though. They don’t leave you unsupported. They are very responsive. Definitely superior skills from those of other companies I’ve used in the past. " D . E from Santa Fe, NM on January 20th, 2018 (4 / 5)
"A homeowner in Santa Fe, NM, for four years, I have employed Reliable Tech for the installation and maintenance of heating and cooling systems, filtration systems and maintenance of a boiler and instant hot water systems for radiant heating and domestic hot water. I have never experienced elsewhere the excellence of service provided by Reliable Tech. All of the members of the staff and owner have been a pleasure to deal with upon every issue. They have been expertly knowledgeable and forthcoming with their analysis, alternative recommendations, fair pricing and advice, quick to respond to emergencies, and fast and competent with respect to their work. This company is a model for a "dream team" service organization! " E . J from Santa Fe, NM on December 20th, 2017 (5 / 5)
"Louie and Danny were a great team, prompt, courteous, very competent. They fixed my problem quickly and completely." S . A from Santa Fe, NM on December 14th, 2017 (5 / 5)
"I made a complaint on line actually 2 in October on how I was being scammed. Well today 12/1 I was called by the owner Angelo who took time to apologize n explain what happen n why.I wads very happy to see someone really cared. Let me know he was gona make it good n service me 1 year free sent me a email with the promise.I would like to say if some one is willing to apologize n make it right it really shows they care about their customers and there business to do this . thank you for making it right happy customer Ida from Albuquerque." I . M from Albuquerque, NM on December 1st, 2017 (5 / 5)
" On time, thorough job." J . H from Santa Fe, NM on November 21st, 2017 (5 / 5)