" First, both Tim and Louie did good work - Tim and Louie on the irrigation system leak and later Louie on the boiler/furnace.. They were professional, courteous and prompt.
Second, the front office completely failed to tell Tim anything at all about the water heater issues, so he came in completely unprepared and had to schedule another appointment for Louie to come out. Fortunately, Louie did not charge us for the labor on the call, which was only fair, in my opinion, since we had two service calls on it included in the contract when we bought it. Given this our past history with Reliable Tech, I think we'll call someone else next time." A . M from Lamy, NM on June 5th, 2016 (2 / 5)
"Communication was not great. I sent detailed pictures of the job, and the tech doing the work was planning something completely different. The work the tech did had multiple problems, but I was immediately called by the office wanting the remainder of the payment. They seemed very irritated that I didn't want to complete payment while there were outstanding problems with the job. The owner did come out and remediate the problems, but it still required extra work on my part (re-hanging a double door). " B . N from Los Alamos, NM on November 17th, 2015 (2 / 5)