Customer Reviews

Reliable Tech Heating, Cooling and Plumbing

4.7 / 5 | 424 Total Reviews

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"I had 2 jobs done: 1.) replace a roof top evaporative cooler with an exhaust fan, and 2.) remove an electric water heater from the loop of my instant hot water boiler. I believe both jobs were done well. But I have two issues. The first is scheduling. The most important job for me was the water tank removal since the side tank was costing me money. I was initially given one date/time for both jobs to be done. And then that date got pushed back a day. But when the team showed up, they said they were prepared only to do the exhaust fan job and knew nothing about the not the water tank job (and wouldn't have time to do it in any event). The water tank job had to be rescheduled for a week later. So I had to worry about being around for a second day, And wait for my electric costs to come down The second issue is that I'm still annoyed that the auxiliary water tank was put into the system in the first place. I had the expense of the installation and then the expense of the de-installation. Plus I had nearly 2 years of much higher electric costs for the tank. I understand the prevailing wisdom 2 years ago was to have that side tank and the wisdom has changed. But it was an expensive route for me. Oh, I guess there was a third issue. The final bill. It didn't include the cost of the side tank work, just the final half of the exhaust fan. . I had to work with the Tech and the office to verify that indeed I did owe more than the Tech was sent to collect. I could have easily payed the lesser amount."
R . M from Santa Fe, NM on May 13th, 2015

(4 / 5)

"Ernest was prompt, knowledgeable and made me feel confident he knew what he was doing!"
P . R from Santa Fe, NM on May 12th, 2015

(5 / 5)

"Bob did a great job and answered questions well. He is pleasant to deal with."
J . J from Santa Fe, NM on May 12th, 2015

(5 / 5)

"Very knowledgeable service technician! Excellent!"
A . R from Santa Fe, NM on May 8th, 2015

(5 / 5)

"Technician was very professional and did great job. Would definately recommend to friends "
S . L from Santa Fe, NM on May 8th, 2015

(5 / 5)

"Job was great had a wonderful technician!"
S . L from Sf, NM on April 28th, 2015

(5 / 5)

"The technician came out and diagnosed the issue as being the 2 valves needed to be replaced on the boiler. He did so and flushed out the system. Unfortunately the same issues are occurring so he not only misdiagnosed the problem but I'm now out of pocket $700 for something that likely wasn't the issue. Its disappointing. I'm a real estate broker and hoped to be able to send referrals to Reliable but this is the 2nd time now where I've had work done by Reliable and had to have someone come back out. "
B . H from Santa Fe, NM on April 24th, 2015

(1 / 5)

"The tech did a great job he was neat and thorough. Please make sure that you advise customers clearly of the time of arrival."
J . G from Santa Fe, NM on April 23rd, 2015

(5 / 5)

"When I called for service it included my request for dishwasher drain running slow. The plumber who arrived said such work needed to be done by an appliance repair worker. He could not help me with this. Why was I not told this when I called for service???"
D . M from Santa Fe, NM on April 23rd, 2015

(3 / 5)

"Furnace service and shower hot water problem. Service was on time, knowledgeable, and effective. Note: please fix my name in your records. First name is Jon, not John"
J . P from Santa Fe, NM on April 16th, 2015

(5 / 5)

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